Terms & Conditions

Cancelling an Online Order
Consumers purchasing online normally have a legal right to change their mind and cancel eligible orders.
For eligible purchases, you can tell us that you wish to cancel within 14 days after receiving the goods.
After notifying us of your cancellation, you normally have a further 14 days to return the goods.
Some products may be excluded from cancellation rights where an exemption under applicable consumer law applies, for example certain personalised products.
Please see our Returns Policy for instructions on starting a return.

Returns
Returned items should be handled only as much as reasonably necessary to inspect them, similar to how you would examine an item in a physical shop.
Unless the product is faulty or another legal rule applies, customers may be responsible for the direct cost of returning unwanted goods where this has been clearly communicated before purchase.
Items should be returned with reasonable care.
If the value of an item has been reduced because it has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning, this may affect the amount refunded where permitted by law.
Please read our separate Returns Policy for full return instructions.

Refunds
Where you validly exercise your legal right to cancel an eligible online order, refunds will be processed within the period required by UK consumer law.
Where applicable, this includes the amount paid for the goods and the basic standard delivery cost.
If you selected a more expensive delivery service than our standard option, any additional delivery cost may not be refundable where the law allows.
Refunds will normally be issued using the original payment method unless otherwise agreed.
Bank or payment-provider processing times may affect how quickly the refunded amount appears in your account after we issue it.

Faulty or Incorrect Items
Your legal rights are different when an item is faulty, damaged, not as described or otherwise fails to meet the standards required by law.
Products supplied by SAF Abaya should be:

• As described

• Of satisfactory quality

• Fit for their intended purpose

If you believe there is a problem with an item, please contact us with your order details.
Nothing in our Returns Policy or these Terms and Conditions removes or reduces your statutory consumer rights.
Sale and Outlet Products
Products purchased from our Sale or Outlet sections remain protected by applicable consumer law.
A reduced price does not remove your legal rights where an item is faulty or materially different from its description.
Any condition that is clearly disclosed before purchase, such as a specific known imperfection, will be described where relevant.
Care of Products
Customers should follow the care instructions supplied with each garment.
Different fabrics, embroidery and decorative details may require different washing, drying or ironing methods.
Damage caused by use or care that is inconsistent with the garment's care instructions may not be considered a manufacturing fault.
This does not affect your statutory rights.
Discount Codes
Where discount codes are offered:

• They may have an expiry date

• They may apply only to selected products

• They may have a minimum purchase requirement

• They may not always be combined with another promotion

Any important restrictions will be communicated with the relevant offer.
We reserve the right to refuse a discount code that has expired, has been used contrary to its stated conditions or has been obtained or used fraudulently.
Intellectual Property
Unless otherwise stated, SAF Abaya owns or has permission to use the original website content associated with our business, including relevant text, branding and original creative material.
You may view our website and use it for personal shopping purposes.
You may not reproduce, republish or commercially exploit protected SAF Abaya content without permission.
Third-party trademarks and other intellectual property remain the property of their respective owners.