Shipping Policy
Last updated: [Insert date]
At SAF Abaya, we want your order to reach you safely and with clear information about delivery from the start. This Shipping Policy explains our UK delivery charges, order processing, tracking and what to do if there is a problem with your parcel.
UK Delivery
We deliver SAF Abaya orders to eligible addresses across the United Kingdom.
Available delivery options, estimated delivery times and any applicable charges are shown at checkout before you complete your order.
Free UK Shipping Over £50
We offer free standard UK delivery on qualifying orders over £50.
For orders that do not meet the free delivery threshold, the available delivery charge will be shown clearly at checkout.
The qualifying order value is calculated after any applicable discount has been applied, unless otherwise stated as part of a promotion.
Order Processing
Once your order has been successfully placed, you should receive an order confirmation by email.
We prepare orders as quickly as possible. Processing times may occasionally be affected by weekends, UK bank holidays, busy periods or circumstances outside our reasonable control.
Any estimated delivery information provided at checkout or with your order should be treated as an estimate unless a specific delivery date has been expressly agreed.
Delivery Times
The estimated delivery timeframe available for your order will be displayed during checkout where applicable.
Delivery times begin after an order has been processed and dispatched.
Unless another delivery period has been agreed with you, we will deliver your order within the period required under applicable UK consumer law.
Tracking Your Order
Where tracking is included with the selected delivery service, tracking information will be sent after your parcel has been dispatched.
Please allow some time for the courier's tracking system to update after receiving your dispatch notification.
If you have not received tracking information for a service that should include tracking, please contact us with your order number.
Delivery Address
Please check your delivery details carefully before completing your order.
Customers are responsible for providing a complete and accurate delivery address, including the correct postcode.
If you notice an error after placing your order, contact us as soon as possible. We will try to update the information if the parcel has not yet been dispatched, but changes cannot always be made once processing or delivery has started.
Changing or Cancelling an Order Before Dispatch
If you need to request a change or cancellation, please contact us as soon as possible after ordering.
We will do our best to help if the order has not already been processed or dispatched.
Once a parcel has entered the delivery process, we may no longer be able to change its address or stop the shipment.
Your statutory cancellation rights are not affected.
Delivery Delays
Most parcels should arrive within the estimated timeframe, but occasional delays can happen because of courier disruption, severe weather, busy seasonal periods, transport problems or other circumstances outside our reasonable control.
If your order is taking longer than expected, please check the tracking information first.
If you still need help, contact us with your order number and we will assist where possible.
Parcels Marked as Delivered
If tracking shows that your parcel has been delivered but you cannot find it, please:
Check around the delivery location
Ask other members of your household
Check with neighbours where appropriate
Review any delivery photograph or courier notification
Check whether the parcel was left in a designated safe place
If the parcel still cannot be located, please contact us so the delivery can be investigated.
Lost Parcels
If a parcel appears to have been lost in transit, please contact us with your order details.
We may need to investigate the delivery with the relevant courier before confirming the appropriate resolution.
Your legal rights are not affected by a courier investigation.
Damaged Parcels or Incorrect Items
Please check your order after it arrives.
If your parcel or item arrives damaged, or you receive something different from what you ordered, contact us as soon as possible.
Please provide:
Your order number
A brief description of the problem
Clear photographs of the item and packaging where relevant
This information helps us review the issue and resolve it more efficiently.
Multiple Items in One Order
Where possible, items from the same order will be sent together.
In some circumstances an order may arrive in more than one parcel. If this happens, you may receive separate dispatch or tracking information.
Delivery Charges and Refunds
Where you exercise an applicable legal right to cancel an online order, the treatment of delivery charges will follow UK consumer law and our Returns and Refund Policy.
Where required, the cost of our standard delivery service will be refunded. Additional amounts paid for a more expensive delivery option may not be refundable.
Please read our Returns and Refund Policy for full details.
International Delivery
If international delivery becomes available, eligible destinations, delivery charges and estimated times will be shown at checkout.
International customers may also be responsible for customs charges, import taxes or duties imposed by the destination country where applicable.
If international delivery is not offered for your location at checkout, we are currently unable to accept an online order for that destination.
Delivery Restrictions
We may occasionally be unable to deliver to certain addresses or locations because of courier restrictions or other practical limitations.
Where an available delivery service cannot be provided, we will contact you where necessary.
Contact SAF Abaya
If you have a question about delivery or need help with an existing order, please contact us through our Contact page.
When contacting us about an order, please include your order number so we can assist you more quickly.
Email: [Your customer service email]
Business: SAF Abaya